Frequently Asked Questions

CylinderBoss is a productivity tool for mobile phones, tablets and desktop computers that speeds up hydrostatic and visual cylinder inspections, maintains your inspection records, and integrates with your existing software to eliminate double data entry. Our goal is to build incredible, affordable tools that people can try before buying.

Watch our short instructions videos on the CylinderBoss Getting Started channel on Vimeo.

  1. How do I sign up for CylinderBoss?
  2. Can I install CylinderBoss on my phone's home screen?
  3. Do I need a credit card to sign up?
  4. Can you give me a quick tour of the App
  5. How can I add more testers?
  6. How do I start a new cylinder inspection?
  7. How does the XERO interface work?
  8. How do I enter customer data?
  9. Who can view my customer data?
  10. How do I enter cylinder data?
  11. Can I add photos of a cylinder for later reference?
  12. What about withdrawn cylinders?
  13. Do I have to finish an inspection in one go, or can I return to it later?
  14. How do I print an inspection report?
  15. Can I automate printing of completed inspections?
  16. How do I complete an inspection?
  17. How do I delete an inspection?
  18. How do I update an inspection after signing it off?
  19. What happens to the inspection if I delete a customer?
  20. How does a customer get notified when a cylinder has been inspected?
  21. When is a notification message sent to the customer?
  22. How do I know that a notification message was sent out to the customer?
  23. How do I change the email address for an inspection?
  24. What happens when a cylinder has failed its periodic test?
  25. Who can view a Document of Certification?
  26. With whom does CylinderBoss share my data?
  27. How are customers reminded about upcoming periodic test dates?
1. How do I sign up for CylinderBoss?

Please click on the register button on the home screen or sign-in screen to register.

Enter your organisation details and a name and password for the administrative user. An email with instructions will be sent to the email address associated with the organisation. The following short video talks you through the process:

2. Can I install CylinderBoss on my phone's home screen?

CylinderBoss can be installed on the home screen of your phone or tablet and appear like a regular mobile application downloaded from the App store. Because it is a web application, there is no need to check for updates. And because it can use offline resources like a natively installed App it has lower load times than traditional web applications.

  • In Safari, click on the "icon" with upward arrow, then select “Add to Home Screen”.
  • In Chrome click on the "menu" icon with three vertical dots, then select “Add to Home screen”.
  • In Firefox click on the "home" icon with a plus (+) icon inside it next to the search bar, then select “Add to Home screen”.
3. Do I need a credit card to sign up?

You do not need a credit card or other payment information to start using CylinderBoss. You are welcome to try any plan for free for 15 days without restrictions. After that we kindly ask you to select from one of the paid plans.

4. Can you give me a quick tour of the App

The following videos give you a brief overview of the App and how to do a test:

5. How can I add more testers?

To add more testers, sign in with the administrative account, then select “Company Users” from the menu. Click the plus icon in the toolbar to add a new user.

New users receive an email to complete their registration process. After signing in they will need to set their accreditation number. A notification message with link to the screen will guide them.

6. How do I start a new cylinder inspection?

Click on the plus symbol in the navigation bar or the inspection list toolbar to start a new cylinder inspection.

7. How does the XERO interface work?

CylinderBoss can automatically sync contacts between Xero and CylinderBoss and create invoices in Xero for completed cylinder inspections.

Connecting CylinderBoss to Xero
  1. Sign in to https://www.cylinderboss.com/
  2. Go to "Settings", then open the tab "Tests". Activate the desired test types (visual, hydro, mass, etc.)
  3. Open the tab "Xero" and click on "Connect".
  4. You will be forwarded to the Xero sign in page.
  5. After sign in to Xero click on "Accept" to allow CylinderBoss to interface with Xero.
  6. You will be sent back to CylinderBoss settings page. Open the tab "Xero" again.
  7. Choose the desired Xero product for each test type and save.
  8. You can manage your Xero products in the menu "Business" -> "Products ans services".

After a few minutes you will see your Xero contacts in CylinderBoss and new draft invoices in Xero for signed-off cylinder inspections.


Creating invoices for cylinder inspections
  • In CylinderBoss, create a new test.
  • The numbers section has a new field "Customer Reference Number". This number shows on the Xero invoice as Reference Number. It also shows up on the test certificate in CylinderBoss.
  • For convenient bulk processing, the Customer Reference Number field is a drop-down and shows the last 50 numbers together with customer name.
  • After a test is signed off a draft invoice is created in Xero with the customer reference number and the cylinder serial number in the description.
  • If a draft invoice already exists for the same customer and customer reference number, the test is added to this invoice (cylinder serial number and quantity increased).
  • For each test type (visual, hydro, mass) a new line is added to the invoice. The cylinder serial numbers for each tests are copied into the description.
  • For example, four visual tests and two hydro tests for the same Customer and Customer Reference Number will create one invoice in Xero with two line items and a total of 6 quantity: One line item for visual test with four cylinder serial numbers in the description and the quantity 4, and another line item for hydro tests with two cylinder serial numbers in the description and the quantity 2.
  • You can have several open draft invoices for the same customer with different customer reference numbers.

Syncing customers between Xero and CylinderBoss
  • Xero is considered to be the leading system.
  • Customers are mapped primarily by Xero ID. If the Xero ID is unknown the customer is mapped by name.
  • If a customer can't be found in Xero when an invoice is created, CylinderBoss creates a new customer. The Xero ID for this customer is saved in CylinderBoss and can be seen on the customer edit page.
  • New customers created in Xero are copied to CylinderBoss.
  • New customers created in CylinderBoss are copied to Xero when an invoice is created and the customer (name) doesn't exist in Xero.Changes to a customer in Xero are copied to CylinderBoss.Changes to a customer in CylinderBoss that is already in Xero are not copied to Xero. Xero is considered to be the leading system.
8. How do I enter customer data?

In the customer section of the edit inspection screen you select an existing customer that you have previously entered or imported from your PoS system, or you can enter a new customer.

New customers are automatically added to your customer database when you save the inspection. The CylinderBoss Connector will export these to your PoS system if you have selected that option during setup. If you update customer data in the App such as email or phone numbers, this will also be updated in your PoS system.

9. Who can view my customer data?

CylinderBoss treats customer information extremely sensitively. Only authorised users of the test station that has entered the data can see their customer information. Every other user, including the customer and other authorised users, will see “Name undisclosed”, “Email undisclosed”, etc. The data is obfuscated before it leaves the server, which means even hacking the App will not provide access to the customer data.

10. How do I enter cylinder data?

In the cylinder section you can find an existing cylinder by its serial number, LAB number, or any other specification information such as volume, material, etc. You can also enter a new cylinder such as for marine hydros without LAB number.

CylinderBoss syncs with the WorkSafe New Zealand database of approved cylinder designs, and any cylinder with a LAB number should be available in our database and not require data entry. The only information you will have to supply for these are the serial number, colour, and date of manufacture.

If you have inspected a cylinder before, it can be found with the serial number search, in which case serial number, colour, and date of manufacture will already be pre-filled as well.

11. Can I add photos of a cylinder for later reference?

You can take photos and upload images from your device in the Edit Inspection screen. The photos section is located below the hydrostatic section. You can add any number of photos, the photos are resized before uploading to save bandwidth.

You might want to take photos of a cylinder for your internal records only. You can choose if the photos should be included in the online inspection report. You can also choose if photos should be printed on the inspection report.

12. What about withdrawn cylinders?

CylinderBoss will show you an alert message when you select a cylinder from the CylinderBoss database whose design approval has been withdrawn. Some cylinder designs are only partially withdrawn, for example cylinders manufactured between certain dates.

CylinderBoss will allow you to proceed with an inspection even if a design has been withdrawn. CylinderBoss is designed around the principle of assisting humans in their decision making rather than telling them what to do.

13. Do I have to finish an inspection in one go, or can I return to it later?

You can save an inspection at any time as draft and return to it later. The inspection will be added to the of drafts list in the navigation bar for easy access.

14. How do I print an inspection report?

To print an inspection, click on the inspection in the Inspection List, then click the printer icon on the top right. The inspection will open in a new tab with a printer-friendly layout, and the printer dialog will open automatically.

After you ahve printed an inspection the printer icon in the Inspection List turns green.

15. Can I automate printing of completed inspections?

Yes, you can automate printing with the free CylinderBoss connector software for Windows. It is available from the Downloads menu after registration.

The CylinderBoss connector software installs as a background service and periodically checks for completed inspections. It archives a small PDF copy (approx. 75kB) of every inspection on you drive, and automatically prints one or more copies on a printer of your choice.

In addition to printing, the CylinderBoss connector software can also perform data import and export with your inhouse software.

16. How do I complete an inspection?

When you have cleared all warnings related to missing data you can sign off an inspection. To do this scribble your signature into the grey area provided, then click “Sign off”.

Your signature is sent to the server where it is watermarked with the date and inspection number and archived together with the inspection data. The App then navigates to the certification screen.

17. How do I delete an inspection?

In order to delete a completed inspection first navigate to the certification screen by clicking on the inspection in the inspection list. Then click on the speed-dial button in the lower right corner and select the red trashcan icon.

In order to delete a draft inspection first navigate to the inspection edit screen by clicking on the inspection in the inspection list. Then click on the speed-dial button in the lower right corner and select the red trashcan icon.

18. How do I update an inspection after signing it off?

In order to correct an inspection first navigate to the certification screen by clicking on the inspection in the inspection list. Then click on the speed-dial button in the lower right corner and select the purple pen icon.

The App will ask you if you really want to correct the inspection. If you agree, the email status, export status, print status, and signature will be reset, and the App will navigate to the edit inspection screen.

19. What happens to the inspection if I delete a customer?

Nothing. Customer data is copied into the inspection data set and archived together. You can delete or change customer data at any time without affecting previous or current inspections, including incomplete inspections.

20. How does a customer get notified when a cylinder has been inspected?

The App provides toggles that control the notification process at the bottom of the inspection edit form, below the sign off button. These are prepopulated from the default settings in your company profile, which you can access through the menu.

By default, an email message is sent immediately after the inspection has been signed off by the tester.

If a customer has delivered more than one cylinder for inspection, they may appreciate one combined email for all cylinders. Switch the ‘combined notification’ setting on to activate this.

The CylinderBoss platform checks every day at 1pm and 4pm for completed and incomplete inspections and sends out a notification email if inspections have been completed and no more incomplete inspections exist for the same customer.

21. When is a notification message sent to the customer?

Notification messages for individual cylinders are sent immediately after the inspection is signed off by the tester.

Combined notification messages for multiple cylinders are sent at 1pm and 4pm, if no more incomplete inspections exist for the same customer.

22. How do I know that a notification message was sent out to the customer?

The notification status for an inspection is signified by the envelope icon in the inspection list. A grey envelope icon means no notification has been sent. A green envelope icon means the notification has been sent. A red envelope icon means there was an error delivering the notification.

Usually error messages are available after a very short time. For some errors it can take several hours until the mail system returns with an error. The exact nature of the error is available in the certification screen.

23. How do I change the email address for an inspection?

After an inspection has been signed off by the tester every change has to go through the same workflow: First navigate to the certification screen by clicking on the inspection in the inspection list. Then click on the speed-dial button in the lower right corner and select the purple pen icon.

The email status, export status, print status, and signature will be reset, and the App will navigate to the edit inspection screen where you can change the email address.

After that you can sign off the inspection and send it again. This process might seem more elaborate than necessary but is required from a legal perspective.

24. What happens when a cylinder has failed its periodic test?

Failed inspections are visible in the “Failed Inspections” list in addition to the normal inspection list. Customers get notified that a cylinder failed its periodic test and are asked to contact the test station.

25. Who can view a Document of Certification?

The latest certification document for a cylinder can be viewed by anybody if they know the inspection number, serial number and manufacturer of the cylinder, or have the link to the certification document. As per CylinderBoss policies and in accordance with the Privacy Act 1993 customer information is not visible on the public certification document. Instead users see “Name undisclosed”, “Email undisclosed”, etc.

26. With whom does CylinderBoss share my data?

CylinderBoss takes data security and confidentiality very seriously. We do not share your customer data with anybody outside your organisation. Even CylinderBoss employees do not have access to your customer data through our App. Other data that you enter, such as details of a cylinder inspection, are shared only with entities that we are required to share it with for the purposes of diving safety: your customer and your accreditation organisation (e.g. NZUA).

27. How are customers reminded about upcoming periodic test dates?

On the 1st of each month CylinderBoss creates draft reminder messages for tests due the following month. One message is created per customer, listing all cylinders due for testing next month. These messages can be edited or deleted by the test station. Messages are sent on the send date (by default the 14th of each month).